Shipping policy
Order Processing Time
We aim to process all orders within 1–2 business days (Monday to Friday). Extended processing of up to 4 business days may occur during peak seasons or due to payment or address issues; we will notify you by email if this affects your order.
Order Cutoff Time
Orders placed after 5:00 PM Eastern Time (ET) will be processed the next business day. This may extend delivery estimates by one additional business day.
Estimated Delivery Times
- Handling time: 1–2 business days
- Transit time: 3–13 business days
- Estimated delivery: 4–15 business days
Delivery estimates are not guaranteed. Factors such as weather, holiday surges, or carrier delays may affect delivery times.
Shipping Rates
| Order subtotal | Shipping |
|---|---|
| $0.01 – $149.99 | $5.99 |
| $150.00 and above | Free |
Delivery Partners
We ship via USPS with tracked delivery on all orders.
Order Cancellation
If you wish to cancel your order, please contact us immediately at support@sertano.com. Cancellations cannot be guaranteed once an order has been submitted to fulfillment. Shipped orders fall under the Refund & Return Policy.
Sertano, c/o Hilltop Nord LLC · 1536 State Route 23, Unit #5024, Wayne NJ 07470, United States · support@sertano.com · +1 (855) 457-3782
Last updated: May 6th, 2026