Billing Terms & Conditions
These billing terms govern payment and billing for purchases made through Sertano. By placing an order, you agree to the terms outlined below.
Accepted Payment Methods
We accept the following payment methods at checkout:
- American Express
- Apple Pay
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
All transactions are processed in United States Dollars (USD).
Payment Processing
Full payment is required at the time of purchase. Your order will not be confirmed or shipped until payment has been successfully received and verified. If a payment is declined, the order will not be placed — please retry with a different method or contact our support team for help.
Pricing & Currency
All prices listed on sertano.com are quoted in USD. Prices may change without prior notice. Applicable taxes and shipping fees are calculated and displayed at checkout before you complete your purchase.
Secure Payment Processing
Sertano uses SSL encryption and trusted, PCI-compliant payment gateways to protect every transaction. We do not store your credit card details or sensitive payment information on our servers.
Refunds & Chargebacks
Refunds are processed in accordance with our Return & Refund Policy. If you have a concern about a charge, please reach out to us at support@sertano.com before initiating a chargeback with your bank — we are committed to resolving issues directly and promptly. Unauthorized chargebacks may be disputed.
Fraud Prevention
Sertano reserves the right to cancel, hold, or review any order that appears to involve fraudulent activity or unauthorized payment use. For higher-value orders, we may request additional verification to protect both you and us.
Contact
Sertano
1536 State Route 23, Unit #5024
Wayne, New Jersey 07470
United States
Email: support@sertano.com
Phone: +1 (855) 457-3782
Customer support hours: Monday – Friday, 9:00 AM – 3:00 PM EST
We aim to respond within 24 hours.
Last updated: May 5, 2026